Terms & Conditions
By accessing or using the services provided by our company, you agree to adhere to the terms and conditions outlined below. If you do not agree with any of these terms, please discontinue the use of our services and leave the website immediately.
Acceptance of Terms
Upon visiting our platform, you are required to accept our terms and conditions and abide by our privacy policy. We strive to provide top-notch services to help transform your business digitally through our website design offerings. You can expect personalized attention and flexibility throughout the entire process.
Revision Policy
We guarantee unlimited revisions based on your chosen package. Clients can request revisions as per their package without any additional fees. However, the design and concept will remain consistent, and you can submit revision requests for one of the provided options. Multiple option revisions may be inadmissible or charged separately. Revision turnaround times vary depending on the package, ranging from 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and potentially longer for software, app, and game development. Functionality and development revisions' turnaround times may also differ based on the project's scope. Lastly, the revision timeline for digital marketing strategy depends on factors such as mediums, budget, and overall plan size.
New Order Turnaround Time
Turnaround time refers to the time it takes for us to provide design concepts to your account area following your package purchase. For logo new orders, the turnaround time is between 24 to 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. For new website design orders (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please note that turnaround times for orders placed on Fridays or Saturdays start on Mondays.
Teamwork (Project Management)
Upon signing up for a project with us, clients will receive an email invitation to the Teamwork portal. After accepting the invitation, create a new password to access the platform. This will enable you to communicate with your project manager regarding project-related concerns. For assistance with Teamwork signup/invitation, contact us at support@[companyemail].com.
Refund Policy
We offer a 100% money-back guarantee. If you are not satisfied with the mockups delivered, you may request a full refund. Unlike other firms, we do not deduct any fees for processing refunds. Refunds may take up to 21 business days to process. To claim a refund, fill out the refund request form provided by our customer support representative.
Refund Exclusions
Refunds are not applicable in the following scenarios:
- Once revisions based on your feedback have been initiated
- If the mockups delivered are based on an explicit design idea shared by you
- If the mockups are just a recreation of an existing design shared by you
- For design firms or those ordering our services on behalf of another entity
- If additional design concepts are desired after receiving the initial ones
- For marketing services provided by Techceleration LLC
Project Delivery Timeline
Our approximate delivery timelines may be subject to delays due to local holidays, project complexity, and our current workload. We typically deliver logos within 1-2 business days and website designs within 5-7 business days.
Customer Responsibilities
You are responsible for checking the account area to address any questions, concerns, or additional instructions. Failure to do so is not grounds for a refund. However, customer support assistance is available if needed.
Refund Processing
Refunds are processed using the same payment method you used to pay Techceleration LLC or via other methods specified by us. After receiving your refund request, we will respond promptly upon analyzing the situation. Following the refund, you will have no rights to use the designs for any purpose, and they will be the sole property of Techceleration LLC.
Service Policy
At our company, we prioritize delivering top-quality services to ensure a satisfying experience for our clients. Our service policy is designed to maintain transparency, efficiency, and professionalism throughout the entire process.
Client Collaboration: We believe in active client involvement in the project development. All content, including images, headings, and text, will be provided by you for standard websites and resume designs. For e-commerce websites, we will collaborate by providing up to 10 to 30 sample products, while you will be responsible for providing product information such as names, prices, images, and shipping policies.
Quality Assurance: Our team is committed to delivering exceptional designs that meet your expectations. We invest time in research and craftsmanship to ensure the highest quality output.
Satisfaction Guarantee: We are dedicated to making sure you are 100% satisfied with our services. Our unlimited revisions policy allows us to work with you until you are completely content with your design, based on your chosen package.
Timely Delivery: We understand the importance of meeting deadlines. The completion date for your order will be stated on the Order Confirmation, and a confirmation email will also be sent. For urgent orders, please contact our customer support team.
Record Maintenance: To ensure your peace of mind, we keep records of finalized designs. In case of a misplaced order, we will provide you with the exact file from our archives.
Customer Support: Our customer support team is available 24/7 to address your concerns and queries promptly. We are dedicated to providing you with timely assistance and support.
Communication Policy: To maintain the security and integrity of your information, we request that you communicate with us only through the email addresses provided by us or the numbers listed on our official website. We take full responsibility for any information shared through our official domains and are not responsible for any damages caused by unauthorized communication channels.
Please feel free to contact us for any further information or assistance. We are committed to providing you with a seamless and enjoyable experience.